FAQ

​

Questions & Answers

​

Moving Questions

​

What items should not go?

Explosives, dangerous goods, or property liable to impregnate or otherwise damage the carrier's equipment or other property such as gasoline, kerosene, paint, matches, ammunition, etc. Property which cannot be taken from the premises without damage to the article or the premises. Pets, Coins, Valuable papers of any kind (bank bills, currency, deeds, notes, drafts, etc.), Jewelry and precious stones, Postage stamps, Stamp collections, Revenue stamps, letters or packets of letters.

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

 

Why do movers sometimes put more than one household shipment on a trailer?

In order to keep your costs down; the average trailer holds from 18,000 to 24,000 pounds; the equivalent of three to four household shipments.

What's the best way to prepare a PC for safe transport?

​

When packing a personal computer, these steps will help you prepare it for safe transport. To pack your computer, we strongly recommend that you use the computer's original carton and packing materials. If they're not available, use a box that is both strong and big enough to hold the computer, and pack it with unprinted newspaper. For more advice, your local computer dealer can answer other questions. Other things to consider:

​

1. Back up your software and data files. These should be taken with you or sent to your destination via insured mail.

​

2. Park the hard drive (if applicable). See your computer's instruction manual for special steps to take. With newer computers, simply turning the power off initiates this safety feature.

​

3. Insert cardboard or old disk (s) into disk drive (s).

​

4. Unhook all cables and power cords, indicating their positions for ease in set-up. Pack cords separately with manuals and software.

​

5. Use only static-free packing materials like clean, wadded unprinted newsprint (not standard bubble wrap or packing peanuts).

​

6. Create a base layer of wadded unprinted newsprint and place computer on top of layer. Then surround sides and top with more wadded unprinted newsprint until firmly packed, and seal carton with packing tape.

​

7. Remove all ink cartridges from the printer.

​

​

What are accessorial services?

Accessorial services are any services provided to you in addition to the linehaul transportation. We can fully explain the total range of services available, including: crating, packing, unpacking, appliance services, elevator, stair and long carries, or shuttle service if access to your residence is limited and a second, smaller truck is necessary.

​

What are inventory exceptions?

For your protection, when your household goods are delivered to your new home, your van operator will ask you to check off items as they are removed from the van and sign the inventory of household goods. If any items or cartons are missing or damaged, you must note this on the inventory sheet at the time of delivery. This is known as an "inventory exception."

​

Do I need an estimate?

We will make a pre-move survey of your household goods to be transported. A pre-move survey is needed to determine the approximate cost of a move and the amount of van space your goods will occupy. We compute the approximate cost and give you a written Estimate/Order for Service. An accurate estimate cannot be calculated without a visual survey of the goods to be moved. There is no charge for the estimate.Keep in mind that estimates (household goods surveys) are only guidelines. On interstate shipments, you must pay the total charges as determined by the actual weight of your shipment, the distance it travels, and the services that you authorize or which become necessary to handle your shipment. Charges for local shipments are generally calculated on an hourly basis. There may be a minimum number of hours required.

​

What is a binding estimate?

A binding estimate or binding cost of service specifies in advance the precise cost of the move based on the services requested or deemed necessary at the time of the estimate. Binding estimates are valid for 60 days. If you add items to be moved or require additional services, such as packing, between the time of the estimate and the time of your move, there will be additional charges. An addendum specifying these additional charges will be prepared for your signature. If you are interested in obtaining a binding estimate, please discuss it with your National agent.